Returns + Exchanges

At Fastonmed, customer satisfaction and product quality are our top priorities. We aim to provide a smooth and transparent return and exchange process while complying with healthcare regulations and industry standards in the UAE.

You may be eligible to return or exchange a product if:

Due to hygiene, safety, and compliance reasons, the following items cannot be returned or exchanged:

Note: Items must be inspected by our team before any approval for refund or replacement.

If you prefer an exchange instead of a refund, and the item qualifies, we’ll dispatch a replacement product (subject to availability) after receiving and verifying the original item.

Orders can be canceled only before dispatch. Once shipped, the return policy above will apply.

If you have any questions about returns, exchanges, or cancellations, please reach out:

FastonmedEmail: sales@fastonmed.comPhone: +971 50 889 3586 / +971 50 889 3589Website: https://fastonmed.com